Terms of service

Using this site

By using rawly.co you agree to these terms. If you do not agree, please do not use the site. We may update these terms from time to time; continued use means you accept the current version.

Our products

Rawly makes raw pet food intended for dogs. It is not for human consumption. Handle it like raw meat: wash hands, bowls, and surfaces after contact, and keep thawed food refrigerated.

Feeding recommendations on this site, including plan builder results, are general guidance based on the information you provide. They are not veterinary advice. Dogs with diagnosed health conditions, dogs on prescription diets, and pregnant or nursing dogs should transition diets only with veterinary guidance.

Orders, pricing, and subscriptions

Prices are shown in US dollars and may change. The price at checkout is the price you pay.

Subscriptions renew automatically at the cadence you select, bi-weekly or monthly, at the same price. You can pause, skip, change recipes or box size, or cancel anytime before your next renewal.

Subscriptions renew at the Subscribe and Save price shown on the product page and at checkout. Trial boxes are limited to one per customer. Shipping is charged on every order, including subscriptions, trial boxes, and one-time purchases, and is calculated at checkout.

We may refuse or cancel an order at our discretion, for example where we cannot ship frozen product reliably. If we cancel, you will not be charged.

Shipping and delivery

Orders ship frozen with dry ice, Monday through Wednesday, within 3 to 5 business days of ordering. Delivery timing after shipment depends on the carrier and your location.

Because the product is perishable, please move it to a freezer promptly on arrival. If your order arrives cold to the touch, it is safe to refreeze. If it arrives warm, do not feed it: contact us at hello@rawly.co with a photo and your order details and we will make it right.

Refunds and replacements

Perishable food cannot be returned. If something is wrong with your order, contact us within 48 hours of delivery and we will replace it or credit you, at our discretion, once we confirm the issue.

Intellectual property

The Rawly name, logo, site content, and photography belong to Rawly or are used with permission. Do not reuse them without our written consent.

Limitation of liability

To the fullest extent permitted by law, Rawly is not liable for indirect, incidental, or consequential damages arising from use of the site or products. Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim.

Governing law and contact

These terms are governed by the laws of the State of South Dakota. Questions about these terms? Email hello@rawly.co.