Privacy policy

What we collect

Contact information you give us, such as your name, email address, phone number, and shipping address, when you place an order, join a waitlist, or sign up for updates.

Information about your dog that you share through our plan builder, such as name, age, weight, activity level, and food sensitivities, which we use to recommend portions and recipes.

Order and payment information when you buy from us. Payment card details are processed by our payment provider and are never stored on our servers.

Basic usage data, such as pages visited and device type, collected through cookies and analytics tools to help us improve the site.

How we use it

To fulfill orders, deliver food, and manage subscriptions.

To personalize feeding recommendations for your dog.

To send order updates, and, if you opt in, marketing emails or texts you can unsubscribe from at any time.

To understand how the site is used so we can make it better.

What we share

We do not sell your personal information. We share it only with service providers who help us run Rawly, such as payment processors, shipping carriers, email and text messaging platforms, and analytics providers, and only as needed to provide their services.

We may disclose information if required by law or to protect Rawly's legal rights.

Cookies

We use cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings; disabling them may affect parts of the site.

Your choices

You can unsubscribe from marketing messages at any time using the link in any email or by replying STOP to texts.

You can request access to, correction of, or deletion of your personal information by emailing hello@rawly.co. We will respond as required by applicable law.

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes and contact

We may update this policy as Rawly grows. The date below reflects the latest revision. Questions? Email hello@rawly.co.