Shipping and delivery
Choose your shipping. We'll plan the departure.
Available shipping options may include Overnight, Two-Day, 3 Day Select, and Ground. Services and prices depend on your address and the transit options available for your frozen order.
Shipping is paid by the customer. Available rates, expected ship dates, and estimated delivery dates appear at checkout.
Our weekly shipping schedule
Frozen orders ship Monday through Wednesday, with a 2 p.m. Central Time order cutoff on eligible shipping days. We schedule shipments for arrival by Friday.
| Shipping option | Weekly order cutoff | Expected arrival when shipped on the final eligible day |
|---|---|---|
| Overnight | Wednesday at 2 p.m. CT | Thursday |
| Two-Day | Wednesday at 2 p.m. CT | Friday |
| 3 Day Select | Tuesday at 2 p.m. CT | Friday |
| Ground, 1 to 2 business days in transit | Wednesday at 2 p.m. CT | By Friday |
| Ground, 3 business days in transit | Tuesday at 2 p.m. CT | Friday |
Missed the cutoff?
Your order stays frozen at our facility and ships the following Monday or next eligible shipping day.
Holidays, severe weather, and carrier disruptions may change shipping and delivery dates. We may hold a shipment when conditions could compromise its arrival.
Shipping speed starts at dispatch
Overnight, Two-Day, and other service names describe transit time after the carrier receives your package. They do not override our order cutoffs or shipping schedule.
For example, an Overnight order placed after Wednesday's 2 p.m. CT cutoff is scheduled to ship the following Monday, with estimated delivery Tuesday, unless a holiday or disruption affects service.
Packed for the journey
Your food is packed frozen in a fully insulated box with dry ice. Shipping options are limited to routes that fit our frozen-shipping requirements.
Be ready for delivery
Follow your tracking updates and arrange for someone to bring the box inside promptly. Choose an address where your order can be received on its estimated delivery day, and follow the handling and storage instructions included in the box.
Delivery dates are estimates and may change because of carrier delays.
Pallet and bulk orders
Feeding a kennel, a team, or a working-dog program? Email hello@rawly.co with the subject line “Pallet pricing / bulk orders”.
Questions about a delivery? Email hello@rawly.co, or see shipping, storage, and packaging in the FAQ.